Switching ATAC L3 Technical Support Engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Switching ATAC L3 Technical Support Engineer
Miejsce pracy: Krakow
Nr Ref.: VR-36550
Responsibilites
- Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
- Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
- Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
- Provide on-site support for customers when needed.
We offer
The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.
The Engineer will work with a highly knowledgeable group of customers and act as an escalation point for other groups within the organization.