Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Key Responsibilities
Core Tasks
- Provide tier 2/3 support for Lync escalations
- Evolve and deployment of monitoring and instrumentation tools for Lync
- Capacity and performance management
- Review CDR and QoE reports to manage service quality and end user experience
- Manage health of Lync eco system (network, SQL and desktop client)
- Manage integration of Lync with Exchange (Unified Messaging)
- Manage Lync integration with Video Conferencing platform (Cisco)
- Training and packaging of support functions and tasks for level 0 and level 1 teams
- Troubleshoot end to end infrastructure including compliance stack (Actiance)
- Support DR coverage and tests execution for managed platform
- Ensure solution meets operation specifications
The EUS Collaboration Services Regional Head of EMEA is a critical and influential role within CTO and the business community, responsible for the management of all Collaboration Services in the EMEA region.
The following provides the scale of the operational environment:
Users: 14,000
Mailboxes: 17,000
RTC Voice Calls : 500k / month 0
Video Conferencing: 2,000 / month
Essentials Skills and Qualifications:
- Experience of deploying and operating enterprise scale Lync platforms
- Knowledge and experience of integration with voice systems - e.g. Avaya ACME packets
- Knowledge of Lync and voice / call routing
- Experience in configuring conferencing and voice policies
- Experience in configuration of voice routing, dial plans and SIP trunks
- Demonstrate experience with Exchange Unified Messaging
- Experience of Lync monitoring tools and Synthetic Transactions
- Experience in troubleshooting complex Lync environments
- IT Operations experience (Change Management, Problem and Incident Management)
- Managed and operated Highly Available Lync solutions
- Deep understanding of underlying Lync components such as: Routing Groups, Windows Fabric, SQL mirroring, Pool Pairing and Backup Service
Desired Skills and Qualifications:
Desirable
- Different Microsoft Products/Technology installation & support experience
- work experience with providing support for HA and DR coverage for environment, ideally within financial institution.
- SQL reporting
- SCOM experience (customizing Management Packs)
- Experience in writing PowerShell scripts for Lync
The RTC Collaboration Systems Engineer r will assume responsibility as a Unified Communications deployment and operations specialist. The candidate will be working as part of a small team supporting 13,000 Lync users in the Europe, Middle East and Africa region (EMEA) which will roll up into a global Collaboration services team. Out of hours on call support duties are also required for this role.
Good communication skills are essential as the role requires regular interaction with Product Management, Engineering and Client Adoption teams to ensure successful service delivery.