Team Leader with Portuguese Language - Call Center

Job description:

• Analysis of the current situation and the results on individual business lines as well as taking steps appropriate to the results of analyses and set goals
• Team motivation as well as long-term efforts to improve the qualitative and quantitative results
• Scheduling tasks to be performed by consultants
• Delegating tasks to consultants
• Ongoing professional support and performance evaluation of consultants
• Supervisory duties related to a specific schedule
• Reporting team performance to the Operational Manager

Candidate profile:

• Experience in managing a call centre team
• At least 6 months’ experience as a call centre consultant with a very high assessment and good results
• Portuguese language skills
• Motivational skills and the ability to exert a positive impact on the team
• At least a working knowledge of MS Office
• Organisation skills and the ability to work under time pressure
• Openness, a proactive approach, and a sense of humour

We offer:

• Comprehensive training
• Flexible schedule
• The opportunity to develop managerial skills in a close-knit and ambitious team
• A competitive salary