Work model: hybrid (Krakow, Poland)
What we do:
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdańsk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!
About the role:
You will be a part of a multilingual team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients’ web-based products. As a Tech Solutions Specialist with French you will be responsible for establishing a new service specifically dedicated to the client’s high-profile & critical programs. The team will be supporting EMEA-based clients/customers and therefore fluent level (spoken & written) is essential.
- French & English language on at least C1 level,
- Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process,
- Troubleshooting skills,
- Experience working in a B2B environment,
- Strong communication, customer service, relationship management, and support skills,
- Online advertising or ad product experience,
- Being able to “read and understand” web programming languages (such as HTML) would be a plus,
- Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus,
- Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus.
- Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed,
- Perform and verify the implementation of web-based products with customers,
- Give guidance, support, and train customers on how to use the products,
- Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed,
- Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures,
- In progress case handling to meet business requirements.
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
- Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities including language courses.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.