Tech Solutions Specialist with French

Tech Solutions Specialist FRENCH  will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers and therefore native level (spoken & written) is essential.

• Communicate with advertisers and internal sales and services teams via phone, email, chat as needed.
• Perform and verify the implementation of web based products with customers.
• Give guidance, support, and train customers on how to use the products.
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed.
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.
• In progress case handling to meet business requirements.

• Capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process.
• Strong communication, customer service, relationship management and support skills.
• Basic understanding of internet technologies.
• Good research and self-learning skills.
• Online marketing experience (Google Analytics/Google Ads) would be a plus.
• Ability to adhere to internal policies and adapt to changes.
• Outstanding organizational and time management skills.
• Ability to document and update the details of communication with the customer in a timely and precise manner.
• Facility to work in a team environment and willingness to help team members.

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Private healthcare and additional life insurance.
• Employee volunteering programs and opportunities.
• Bicycle parking.
• Inclusion and diversity in practice.
• Employee referral program in place.
• Reduce, reuse, recycle facility for a better and happier Earth and all of Us.
• Competitive salary with cafeteria benefits and bonuses.