Tech Solutions Specialist with French

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. 

In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant! 

Tech Solutions Specialist FRENCH will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers and therefore native level (spoken & written) is essential.

• Opportunity to be part of a rapidly expanding global organization,
• Pleasant and inspiring working atmosphere in the office,
• Professional development and clear career path,
• Full equipment and paid training provided from the first day of work
• Training & development opportunities,
• Employee volunteering programs and opportunities,
• Bicycle parking,
• Inclusion and diversity in practice,
• Employee referral program in place,
• Reduce, reuse, recycle facility for a better and happier Earth and all of us,
• Competitive salary with extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits

• Communicate with advertisers and internal sales and services teams via phone, email, chat as needed
• Perform and verify the implementation of web based products with customers
• Give guidance, support, and train customers on how to use the products
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures
• In progress case handling to meet business requirements.

• Capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process.
• Strong communication, customer service, relationship management and support skills.
• Basic understanding of internet technologies.
• Good research and self-learning skills.
• Online marketing experience (Google Analytics/Google Ads) would be a plus.
• Ability to adhere to internal policies and adapt to changes.
• Outstanding organizational and time management skills.
• Ability to document and update the details of communication with the customer in a timely and precise manner.
• Facility to work in a team environment and willingness to help team members.