As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!
You will be a part of a multilingual team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients’ web-based products.
The Tech Solutions Specialist with German will be responsible for establishing a new service specifically dedicated to the client’s high-profile & critical programs. The team will be supporting EMEA-based clients/customers and therefore native level (spoken & written) is essential.
- Opportunity to be part of a rapidly expanding global organization with an impeccable reputation
- Pleasant and inspiring working atmosphere
- Professional development and a clear career path
- Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
- Training & development opportunities
- Private healthcare and additional life insurance
- Employee volunteering programs and opportunities
- Bicycle parking
- Inclusion and diversity in practice
- Employee referral program in place
- Competitive salary with cafeteria benefits and bonuses
- Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed
- Perform and verify the implementation of web-based products with customers
- Give guidance, support, and train customers on how to use the products
- Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
- Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
- In progress case handling to meet business requirements
- German & English language at least C1 level
- Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process
- Troubleshooting skills
- Experience working in a B2B environment
- Strong communication, customer service, relationship management, and support skills
- Online advertising or ad product experience
- Being able to “read and understand” web programming languages (such as HTML) would be a plus
- Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus
- Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.