Technical Customer Support Representative
Miejsce pracy: Wrocław
Nr ref.: JO-1202-241870xcxx_2
Our Client is a global cloud-focused business software and services company with over 3.500 employees, ranked as a top 6 mid-market ERP software player globally, and 2nd largest European ERP Supplier. It helps dynamic public sector and commercial services organizations to embrace change simply, quickly and cost effectively. Currently we are looking for the Candidates for the position of: Technical Customer Support Representative.
Duties:
- Process all Client’s request and deliver application support to customer database remotely
- Keep the customers informed through written and verbal communication
- Take ownership of customers’ issues and ensure that customers’ expectations are met
- Troubleshoot customer issues, as well as to gain knowledge of future software updates
- Develop a high level of understanding of internal systems to be able to support external and internal international Clients in the resolution of requested issues
- Identify opportunities for service improvements
- Ensure a high quality of interaction with Clients and colleagues from other departments
- If necessary, referring requests to the other departments e.g. for the 3rd line support consultant
Requirements:
- Around 1* year of professional experience preferable in customer support, service desk, helpdesk or similar area
- Fluent in English written and oral
- Any additional foreign language ( e.g. German, French, Italian, Danish) will be big asset as we provide services for EMEA countries
- Excellent communication skills
- Able to work with dynamic environment
- Very good analytical and problem solving skills
- Very good knowledge of MS Office
*For Candidates with broader experience we are able to offer senior roles
Offer:
- Growing possibilities in an international, well-known organization structures
- Attractive salary package
- Benefit package, trainings and courses
- A clear and supported development path based on your needs and ambitions
- Opportunity to work globally as part of an international organisation
- Opportunity to develop your knowledge and professional skills in an international environment
- A modern office in the city centre
Please send your CV in English and start new challenge!