Technical Helpdesk Associate with French

Primary Duties and Responsibilities

• To provide 1st line technical support; answering support queries via phone, email, web and Chat.
• Support must be provided in French
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems while following procedure and be proactive when support the client even in a crisis situation.
• To allocate more complexcalls to the relevant 2nd level Support members.

We offer

• Very attractive salary and additional benefits
• Full time, permanent contract
• Very good training package, not only at the beginning but also during the whole duration of employment
• Friendly, professional and international environment
• Great opportunity to grow inside the company

Requirements

• Relevant experience would be an advantage but is not a must as we will provide training
• Very good knowledge of French
• Good English
• Must be willing to work in a team.
• Strong problem solving abilities and assertiveness
• Motivation to learn and work in a service desk environment
• Willingness to work on shifts 6am-10pm Monday-Friday and bank holidays
• Customer service experienced would be a plus