"BD is a leading medical technology company that partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving medication management and patient safety; supporting infection prevention practices; equipping surgical and interventional procedures; improving drug delivery; aiding anesthesiology and respiratory care; advancing cellular research and applications; enhancing the diagnosis of infectious diseases and cancers; and supporting the management of diabetes. We are more than 45,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world. In 2015, BD welcomed CareFusion and its products into the BD family of solutions. For more information on BD, please visit www.bd.com.
If you love working in a fast-paced customer-focused role and you take pride in building strong relationships, solving problems and achieving results, this job could be a great match for you.
Becton Dickinson shared services, named as one of the 'Top 20 Most Admired Shared Services' organisation in the world, is currently looking for:
- We are seeking Technical Service Complaint Representatives who as a member of Technical Service Complaint team will be responsible for receiving, registering and following customer’s medical instrument related complaints in line with a standardized, high performing servicing process, building a strong relationship with internal complaint management stakeholders.
- In addition to above you will be responsible for the management of Customer Service objects in a timely and accurate manner with clear accountability for data integrity
- Fluent command of English language and additional language (German, French, Spanish, Italian) is required,
- Experience in a Customer Facing environment
- Experience in technical or any instruments related problem solving
- Degree level required (last-year students are also welcome),
- Strong customer focus and interpersonal skills,
- Excellent communication skills,
- Ability to work independently and manage time effectively,
- Familiarity with MS Excel,
- Willingness to work in detail oriented way and to seek for improvements
- Working in an international company, first-in-class in its business area Opportunity for professional growth - challenging and rewarding work with a dynamic, international team
- New, modern offices in the city center developed to work and live healthy lives
- Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)
- Competitive compensation and motivation system
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)