Conducting a start-up project for a newly established Shared Service Center in Krakow, we are looking for:
Technical Service Desk with German
Kraków
Nr ref.: 5871
Requirements:
- At least one year of experience in customer service/helpdesk area
- Fluency in German, very good level of English
- Excellent communication and team work skills
- Readiness to work in the multinationam environment
- People and result oriented approach
- University degree
Responsibilities:
- Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations
- Acts as first or second point of contact for clients to request assistance. Can resolve all Tier 1 and many Tier 2 problems by applying procedures and their seasoned expertise
- Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps
- Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution
- Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices, etc.)
- Provides input to development of process and work improvements. Implements improvements after management review and approval
- May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
- Documents problems and resolutions and creates documents for knowledge transfer
- Produces reports summarizing the work effectiveness of the team
- Reviews current processes or standards and recommends improvements
We offer:
- Great opportunity to develop your career within a brand new organization which is growing at a very fast pace
- Working in an international and multicultural environment
- Attractive salary, bonuses and benefits package
- Pleasant working atmosphere