Technical Service Operation Manager

• Enhancing operational efficiency
• Helping customers resolve network issues quickly and completely
• Providing customers with a dedicated operations manager who is familiar with the customer business and operational processes and technical support history.
• Monitoring customers" technical support needs
• Tracking every open service request and makes sure that IT resources are aligned appropriately to resolve issues quickly and completely
• Handling dedicated portfolios of prestigious clients

From the candidate we expect:

• Experience in IT operations, service delivery and incident and / or problem management
• Ability to work with internal teams
• Technical understanding, but primarily has the ability to leverage the technical expertise of others.
• Providing leadership skills, initiative taker and has the ability to work outside of process, solid understanding of business process and requirements in a support environment, questions ways of working and suggests improvements
• Ability to communicate effectively in English both verbally and in writing
• Avaliable for business trips out of Poland

In exchange for Your knowledge and experience we can offer You:

• 8000 - 9000 PLN salary
• B2B contract
• Working for global leader of networking and cybersecurity
• Possibility of full remote job
• Daily work with the best IT specialist in international enviroment
• Private healthcare and sport card
• E-learning platform

If You are interested in this position, please send Your CV in English.