Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
The Technical Support Operations (TSO) department supports a global customer base of multi-technology advanced two-way radio communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications.
The systems cover Land Mobile Radio infrastructure and devices based on
APCO/TETRA standards (for which Motorola Solutions are market leaders),
our WAVE PTx family of LTE / Broadband PTT systems, as well as the expanding array of connected Smart Public Safety solutions.
These are all expanding markets with high growth expected.
Job Description
Key responsibilities of a Technical Support Engineer:
- As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices.
- Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting of different types of devices that will help you troubleshoot and find solutions to technical challenges.
- Some topics will be outside of your technical competency and you will work with different product and engineering groups to provide a solution to the customer.
- Most of the customer issues are complex and they will require from you excellent analytical skills. You will support different radio communications technologies (e.g. TETRA, LTE), body-worn cameras and video solutions. You will use Kepner-Tregoe problem-solving methodology.
- You will receive queries through our first line support and decide on channels to use in order to connect with the customer.
- You will work with a variety of verticals, mostly within governmental, but also commercial space and your fluency in English and German is a must (for example you will support German Federal Police, UK Police and Public safety organization in Norway and Austria to name a few).
- It may happen that some issues cannot be resolved remotely and you will be required to travel to the client site (1-2 times per year). You also need to be prepared for a on-call duty.
You will be joining the Devices team within Technical Support Operations department.
You can develop within the TSO organization by learning different technologies, becoming a technical subject matter expert or choose a managerial path.
As a Technical Support Engineer you will require:
- Excellent verbal and written communications skills in German
- Excellent verbal and written communications skills in English
- Analytical mindset
- Bachelor’s or Master’s degree or equivalent
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Experience in technical support is an asset
- Experience in radio communications/telecommunication, practical knowledge of TETRA, LTE, ITIL is an asset as well
- Competitive salary package
- Opportunity to broaden knowledge in radio communications and IP networking areas
- Opportunity to make a positive real-life impact on users depending on our solutions
- Strong team-oriented culture
- Comfortable work conditions (high class offices, parking space)
- Private medical coverage
- Life insurance
- Access to wellness facilities and integration events
- Training and broad development opportunities