Technical Support Engineer

Job description

Grand Parade is looking to add a full-time member to it's support staff in order to better serve our clients and internal growth. This new team member will join an existing team of seven support technicians who are responsible for the support of our projects to meet expectations of all stakeholders involved - internal and external. This is a critical role that ensures we provide best-in-class customer service and ensures that our applications are running smoothly.

Responsibilities:

• Answer technical question from our customers received by email
• Responsibility for monitoring our applications, responding quickly to system errors or data inconsistencies.
• Assist in the system implementations and solve current technical problems
• Testing our applications when needed
• Ensuring that our ticketing process is executed efficiently
• Review logs and respond proactively to problems

Requirements

• Basic knowledge of the IT support process and customer service
• Windows systems knowledge. Knowledge of Linux  will be an asset
• Experience in variety of both web and mobile browsers
• Good English skills that sometimes require communication over the phone (primarily it is through email)
• Good communication skills needed as work is with other team members
• You may have an experience at similar role or you can demonstrate problem-solving skills and passion for technology outside work or study
• Interest and experience in betting and sports highly preferred

We offer

• Interesting work with various technologies in an international environment
• Friendly atmosphere based on cooperation
• Benefits package: private medical coverage, multisport