Technical Support Engineer

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client, British software company providing solutions to the Life Sciences industry, we are seeking Candidates for the position of Application Support Engineer .

Your new role
An Application Support Engineer to be based at Client’s office in Wrocław and providing support to the customers globally. Due to US working hours (2pm – 10pm or 5pm-1am) you can work remotely. You will be expected to work towards the timely (within agreed SLA) resolution of support issues arising from Client’s systems installed at Customer sites, which contains e.g. investigating customer-reported issues via remote access (e.g. VPN, Webex etc.) to customer systems, gathering sufficient, suitable evidence to allow further diagnosis by other Client’s staff, performing data fixes or configuration changes to resolve issues or work around problems and keeping detailed records in Client’s support issue and change request systems.

What you'll need to succeed
To be successful in this role you will need to have 2+ years of experience in a customer application support role and very strong SQL skills (Oracle preferred). Very good English is a must. You should also have an ability to read and understand C#, .NET, VB6 & ASP. Past experience in software development is advantageous.

What you'll get in return
Our Client offers stable work conditions, opportunities for professional development in the organization, regular internal software trainings and competitive salary (7000-10000 zł, depends on skills and experience ).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl