What You'll Do:
- provide enterprise level 2 and 3 technical support to our customers via phone, web, email, chat and other support channels as required for the Cisco Asset managment platform and products
- take ownership of customer issues reported and see problems through to resolution and research, diagnose, troubleshoot and identify solutions to resolve customer issues
- follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and provide prompt and accurate feedback to customers
- ensure proper recording and closure of all issues, prepare accurate and timely reports and Document knowledge in the form of knowledge base tech notes and articles"
Our minimum requirements for this role:
- BS degree in Information Technology, Computer Science or equivalent
- Expirienced knowledge of Windows and Unix/Linux systems, utilities and scripting.
- You have proven working experience in enterprise technical support.
- Expirience in writing javascript/python/batch/Shell scripts
- Good knowledge about protocols like WMI, WinRM, SNMP, IPMI, ModbusTCP, BacNet
We offer:
Attractive Salary based on b2b contract
Enthusiastic and positive work atmosphere
Daily work with the best IT specialist in international enviroment for one of the Best Employers in Poland with people from all around the world
Private Healthcare(Medicover) and MultiSport Card
E-learning platform
Internal trainings, coaching and mentoring
Possibility of changing position, department, gaining new knowledge and experience
Healthy, comfortable and challenging environment
Working in Cisco Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more
