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EMEA System Support Centre, (ESSC) delivers world class technical support to Motorola's Tetra customers. Whether it is police, ambulance, fire service or airport, we fully understand the impact of the loss of system functionality on people’s lives. This affords the ESSC engineers the chance to delight our customer by resolving their issue first time, every time.
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Technical Support Engineer
Miejsce pracy: Kraków
Job ID: 116027
Scope of Responsibilities/Expectations:
To give second/third line technical support to both internal and external customers via telephone, email or on site on all variations of Motorola Solutions products.
• Must be able to develop good understanding of current and legacy Motorola Solutions systems.
• To take ownership of customer's problems and ensure that the customer's expectations are met.
• Must be able to liaise between the engineering departments and external and internal customer coherently in written and spoken English.
• Must be able to manage any problem cases and/or queues that may be assigned to him/her.
• Keep problem case notes updated in a timely manner.
• From time to time, visit customer's sites, systems etc., in order to resolve those issues that cannot be resolved remotely.
• Work with all areas of the business to deliver high quality customer support & solutions.
• Participate in design reviews, feature and release content reviews providing a customer/user's perspective on the software solutions developed.
• Must be able to develop good understanding of current and legacy Motorola Solutions systems.
• To take ownership of customer's problems and ensure that the customer's expectations are met.
• Must be able to liaise between the engineering departments and external and internal customer coherently in written and spoken English.
• Must be able to manage any problem cases and/or queues that may be assigned to him/her.
• Keep problem case notes updated in a timely manner.
• From time to time, visit customer's sites, systems etc., in order to resolve those issues that cannot be resolved remotely.
• Work with all areas of the business to deliver high quality customer support & solutions.
• Participate in design reviews, feature and release content reviews providing a customer/user's perspective on the software solutions developed.
Specific Knowledge/Skills:
• Degree in Telecommunications, Computer Science, Electronic engineering or similar
• Minimum 1 year of experience in Customer Technical Support (Hardware /Software)
• Background in Communications systems / Previous knowledge of mobile telecoms', including Tetra, LTE, UMTS/GSM beneficial.
• Ideally having previous experience in software engineering/network devices and network planning/optimization/protocol analysis
• Hands on engineer with the experience and diligence to work on their own, within a team and closely with other stakeholders to deliver high quality solutions.
• An ability to deliver against challenging deadlines with a flexible approach to the demands of the role.
• Strong technically, with an intellectual capacity to add to and develop department knowledgebase and innovations
• Team player who is ambitious and an enthusiastic self-starter
• Attention to detail and willingness to be ‘hands on'
• Positive and enthusiastic, whilst creative and focused on delivery
• Open and direct communication with excellent oral and written communication skills
We offer:
• Competitive salary package
• Strong team-oriented culture
• Comfortable work conditions (high class offices, parking space)
• Private medical coverage
• Life insurance
• Access to wellness facilities and integration events
• Training and broad development opportunities
If interested please apply through online form available at APLIKUJ TERAZ button below.