Our Client is the world's No.1 spread betting and CFD provider. The company has offices in 17 countries across five continents, serving over 125,000 active clients worldwide. The Company opened its new branch (R&D Center) in Krakow in 2015 and is to hire around up to 250 IT, Digital Marketing and Business Development/ Customer Service and KYC/ Compliance Specialists for new projects and creating new products. It is highly innovative company with strong position on the market, working with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies.
You’ll provide world-class IT support to our clients and give technical guidance to your colleagues. No formal IT-related qualifications are required and full training is provided; we’re looking for people with a passion for providing excellent service and who have in interest in learning more about IT in a financial services environment. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment.
If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Requirements:
- A degree-level education (any subject)
- Genuine interest in technology and assisting people with technological problems
- Very high level of computer literacy, excellent interpersonal and communication skills
- Experience working in a client-facing, administrative role
- A logical, numerical and analytical approach
- Very good organisation and time-management skills
- Fluency in English (verbal and written)
- Additional languages at business level advantageous
Responsibilities:
- Supporting clients with the highest quality of technical help and support
- Assisting clients and IG staff with IT-related issues
- Helping with general queries regarding account administration and IG’s product offering
- Day-to-day troubleshooting of technology and platform issues
- Escalating key IT or trading issues
- Keeping the department informed of any major changes or incidents
- Providing training to the department and the wider business when necessary
We offer:
- Participation in interesting and challenging projects in global structures
- Opportunity to develop and broaden skills
- Attractive salary, bonuses and benefits package
- Pleasant working atmosphere