Technical Support Specialist

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Openpath Support is a customer-facing team providing phone, email, or chat assistance for both installers and end-users of the Openpath system.

What you’ll do & more...

• Respond in a timely and professional manner to all inbound (phone, email, chat, web) support tickets
• Help ensure our installation partners can successfully install and service our systems at customer locations with over the phone/web support
• Manage tickets via our ticketing system
• Be intimately familiar with all technical aspects of the Openpath platform (hardware, cloud software, mobile applications, key cards, etc)
• Understand and be able to support basic wiring, peripheral door hardware, and integration (with video management systems, wireless locks, and other third party software which integrate with Openpath)

What skills and experience do you bring?

• EXPERIENCE: 2-3 years of professional work experience supporting hardware and software over the phone and email.
• Basic understanding of Linux Commands to navigate system logs a plus.
• Basic knowledge of TCP/IP, Routing & Switching a plus.
• Results-oriented, dependable and accountable.
• Can operate in a fast-paced, entrepreneurial environment.
• Highly organized, can juggle multiple competing priorities and tasks.
• A strong communicator (verbal, written and interpersonal) with excellent customer facing manner and technique.
• Possess a can-do attitude, willing to roll up your sleeves and help outside your specific role as necessary.
• You take initiative, know what needs to be done and operate with a sense of urgency, focus and discipline.
• Ability to work a flexible schedule and share on call duties as needed.