Tier 1 Support Specialist
Miejsce pracy: Szczecin
3Shape is ranked as one of the most influential within the global dental technology. It has taken talents to get there, and we have ambitions to achieve even more. Because innovation is our DNA.
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Now, twenty years later, 3Shape is 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world.
Our offer:
- An attractive work environment in a brand-new production facility with canteen and observation deck.
- Informal atmosphere, among best-in-class colleagues.
- A large degree of independence and freedom to plan and streamline your own tasks.
- The chance to influence the future of a rapidly expanding company.
- Competitive employment terms and benefits.
- Lunch in our canteen for only 2 pln.
Your responsibilities:
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
- Perform hardware and software installations by following existing procedures and knowledgebase guides.
- Proper escalation of unresolved queries to the next level of support.
- Being a single point of contact for the end users related to Issues/Requests.
- Provide remote resolution to issues/queries where applicable.
- Ensure proper recording, documentation, and closure.
Your profile:
- Relevant higher education.
- Ability to multitask in critical situations and provide proactive and predictive support.
- Experience in technical support environment.
- Understanding of Windows OS support activities like startup issues, memory & disk utilization.
- Understanding of printer functionalities.
- Good communication skills (verbal and written).
- Self-organized and service-minded, like to engage with other people.
- Organized, with structed ways of working and treating problem solving as a fun challenge.
- A team player who is just as comfortable working alone.
- Good oral and written communication skills in English and Polish.
Your responsibilities:
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
- Perform hardware and software installations by following existing procedures and knowledgebase guides.
- Proper escalation of unresolved queries to the next level of support.
- Being a single point of contact for the end users related to Issues/Requests.
- Provide remote resolution to issues/queries where applicable.
- Ensure proper recording, documentation, and closure.
Your profile:
- Relevant higher education.
- Ability to multitask in critical situations and provide proactive and predictive support.
- Experience in technical support environment.
- Understanding of Windows OS support activities like startup issues, memory & disk utilization.
- Understanding of printer functionalities.
- Good communication skills (verbal and written).
- Self-organized and service-minded, like to engage with other people.
- Organized, with structed ways of working and treating problem solving as a fun challenge.
- A team player who is just as comfortable working alone.
- Good oral and written communication skills in English and Polish.