trackSpace & docSpace Administration Agent with German

Requirements:

• Very good command of German (min. B2/C1)
• Good command of English (min. B2)
• Experience in Customer Service will be an asset
• Good knowledge of MS Office
• Independent and systematic approach to work
• Problem solving and analytical skills
• Customer orientation

Responsibilities:

• Managing current projects in trackSpace & docSpace
• Getting to know the trackSpace & docSpace process, procedures and standards to extend enabling independent work
• Determining requirements by working with German and English speaking customers
• Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation
• Identifying gaps in knowledge management, process and/or communication flow and taking actions to prevent the gaps occurring in the future
• Maintaining database by entering information on regular basis
• Coordinating process statistics and documentation updates
• Cooperating with other team members and with 2nd Level Support in order to provide the best service

We offer:

• Challenging and rewarding job within a dynamically growing and prospective multinational organization
• Opportunities for further professional development
• Full professional training for new employees
• Attractive benefits and bonus system
• Friendly work environment
• Job stability and flexible working time