Trainee in Customer Service Team

Working as part of the Customer Service Team, the Trainee in Customer Service Team is responsible for providing comprehensive telephone support and liaising with the Client / 3rd party vendors.

• Answering our Clients' queries on HR processes, policies and procedures
• Providing navigational guidance to Clients on HR system and tools
• Delivering high standards of customer service while providing an outstanding customer experience in every interaction
• Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved
• Liaising between Aon’s core processing teams and our Client.

• Be fluent in English (C1 level is the minimum)
• Have valid student status
• Put the customer at the centre of everything you do
• Enjoy helping others
• Hold yourself to the highest standards
• Add value in every interaction
• Have excellent written and verbal communication skills
• Be trustworthy, have integrity and a clean employment history.

• Paid internship (3 months, 30 - 40h per week)
• A promising career path and individual development plan
• A large number of career opportunities in different business areas
• Cooperation with young, energetic and craving for knowledge colleagues just like you
• The opportunity to build strong and meaningful relationships with clients and influence their business
• Offices in close proximity to Krakow’s city centre
• The chance to participate in social events and charity actions.