Hemmersbach provides IT services globally. With more than 2,400 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.
For our Global IT Service Desk Team we are seeking the following:
Trainee Service Desk Agent with German
Location: Poland, Wroclaw
You don’t have experience in IT?
Do not worry, we will provide you training!
Start at Hemmersbach !
Your tasks:
- Providing remote 1st line support to end-users working on 24/7 shifts
- Analyzing problems related to software and hardware & putting correct resolution in place
- Opening, closing and monitoring of the incidents in the ticketing system
- Contacting with the end-user via phone, e-mail & chat
- Updating knowledge articles
Our requirements:
- Very good German (B2) and English (B2)
- Interest in IT industry and willingness to learn new things
- Demonstrate an interest in fixing technical problems
- Strong organizational & communication skills
- Readiness to work on shifts (8 hour shift, 24/7)
Your benefits:
- Stable work conditions and attractive salary
- Wide package of month training which prepare you for the position
- Work in international, flexible and opened company
- Welcoming and friendly work environment within young team
- Contact with the latest information technology
- Great opportunities for both professional and personal development
- Interesting international projects
- Buddy programme
- Space for your own ideas
- Language trainings
- A package of benefits and co-fundings: multisport card, private health care, life insurance, free bus from the center of Wroclaw
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.