The Troubelshooting Agent will manage International Community in designated language, including: recruiting new experts, regularly engaging with current experts, managing experts’ statuses, share appropriate comms and product info, help preparing annual events for community experts. This function involves tthrough community and social media building relationships with community contributors to provide a delightful self-
help experience and support that scales.
- Checking quality of localization of webmaster content to be published on relevant local channels (Blogger, Twitter).
- Develop technical expertise, and be a genuine, credible, and utterly charming ambassador to the ICS community.
- Troubleshoot community experts’ escalations and issues qualifying for direct support.
- Proactively monitor communities to identify trending issues or threads suitable for direct support.
- Identify top user issues and relevant insights for your market and communicate those to the regional PSM.
- Perform user feedback deep dive on specific market/language upon request.
- Work closely with the other team members to meet client goals.
- Responsible for other activities assigned by the direct Manager.
- Graduation in any discipline; newly graduated candidates will also be considered.
- Bilingual with excellent level on the market support language (Italian Native Speaker).
- Long-term engagement (minimum 1 year).
- Good command in English language (min.B2).
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development.
- Google Ads and Analytics understanding and experience.
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues.
- Attractive salary and stable job offer- employment contract.
- Medical care with dentist for you and your family.
- Cafeteria benefits & multisport card.
- Recognition program.
- Opportunities to grow internal promotions in Poland & abroad!
- Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu.
- Opportunity to make a difference: volunteering programs.
- Great atmosphere, no dress code, fun team.
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.