Workday Business Analyst (System Support Area)

TeamQuest

Warszawa

26 dni temu

TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
For our client who is a multinational professional services network headquartered in London, United Kingdom. It is the second largest professional services firm in the world,and is one of the Big Four auditors.We are looking for professionals to join the global business systems support team in the office in Warsaw for the position of:
Workday Business Analyst (System Support Area)
CITY Warszawa
Ref. number: 26060#19090019
Responsibilities:
  • Maintains business systems including resolving users issues.
  • Contribute to change management process including functional requirements identification and validation.
  • Create and deliver appropriate system support documentation and knowledge articles.
Requirements:
  • At least Bachelor, or Engineering degree in Technology, or related field.
  • 2-3 years experience working with Workday Human Capital Management (HCM) development, configuration, implementation and/or support required, preferably for corporate operations.
  • Workday HCM training/certifications preferred.
  • Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
  • Excellent communication and analytical skills
  • Ability to work independently, as well as part of a team. Desire to interact with and help end users.
  • Fluent English and Polish.
We offer:
  • Career development and professional growth in a global team setting.
  • Participation in multi-territory activities in Workday system business support area.
  • Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program.
  • Opportunity to engage in after-hours sports activities and team building events
  • Inspiring and friendly work environment.
  • Your career development plan tailored to your preferences and ambitions.


Additionally:

Area of responsibility

  • Provide day-to-day end-user second level support Workday Users globally.
  • Identify the workaround/solution and resolve incident within the agreed service levels.
  • Provide guidance on alternative resolutions on recurring or ongoing issues.
  • Document troubleshooting or resolution steps.
  • Work with the Service Desks to provide updates to the user, on the status of the incident.
  • Engage and coordiArea of responsibility
  • Provide day-to-day end-user second level support Workday Users globally.
  • Identify the workaround/solution and resolve incident within the agreed service levels.
  • Provide guidance on alternative resolutions on recurring or ongoing issues.
  • Document troubleshooting or resolution steps.
  • Work with the Service Desks to provide updates to the user, on the status of the incident.
  • Engage and coordinate with the vendor, when required.
  • Invoke escalation processes; involve multiple resolver groups, as needed.nate with the vendor, when required.
  • Invoke escalation processes; involve multiple resolver groups, as needed.
In the uploaded materials please add the following clause: "I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016 No 922). I agree to share my personal information for potential employers. I hereby confirm that the data above is true and consent to the processing and managing my data given to TeamQuest Sp. zo.o. with its seat in Warsaw, zip code 00-814 , Miedziana 3A No 21 for staff recruitment purposes. I furthermore declare herein that I was informed that TeamQuest with its seat in Warsaw, Miedziana 3A 49 No 21 is the Administrator of my data and that my data can be submitted to potential employers and that I have the right to not only access and correct it, but also object to its processing for the above described purpose and its submission to 3rd party companies, as well as insist on the cessation of the processing of my data. The submission of personal data is optional. Simultaneously, I consent to the verification of the documents and information provided by me. We kindly inform you that we will only respond to selected applications.
TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

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