Workday Functional Analyst (System Support Area)
Miejsce pracy: Kraków
Workday Functional Analyst position is a part of the Global Workday organization and is responsible for ongoing support specific to PwC’s Workday post-implementation care, responsible for tasks including incident resolution and request fulfillment.
The role
- Maintains business systems including resolving users’ issues
- Contribute to change management process including functional requirements identification and validation
- Create and deliver appropriate system support documentation and knowledge articles
Area of responsibility
- Provide day-to-day end-user second level support Workday Users globally
- Identify the workaround/solution and resolve incident within the agreed service levels
- Provide guidance on alternative resolutions on recurring or ongoing issues
- Document troubleshooting or resolution steps
- Work with the Service Desks to provide updates to the user, on the status of the incident
- Engage and coordinate with the vendor, when required
- Invoke escalation processes; involve multiple resolver groups, as needed
We offer
- Career development and professional growth in a global team setting
- Participation in multi-territory activities in Workday system business support area
- Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
- Opportunity to engage in after-hours sports activities and team building events
- Inspiring and friendly work environment
- Your career development plan tailored to your preferences and ambitions