Workday Integration Analyst (System Support Area)
Miejsce pracy: Kraków
The Workday Integration Analyst position is a part of the Global Workday organization and is responsible for ongoing technical support specific to PwC’s Workday post-implementation.
The role
- Investigate and analyze technical incidents received from L1 and identify if root cause is data, configuration, or technical issue.
- Perform impact analysis and recommend solution for issues on Workday custom integrations.
- Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact.
- Provide ad-hoc data extracts and integration runs to territory business partners on demand.
- Participate in ticket escalation meetings with L3 to discuss investigation and solution strategies
- Collaborate effectively with Workday L2 and L3 specialists across modules or business areas
- Raise tickets to appropriate group when work is out of scope of Workday Technical Team's supported area or application
- Peer review of teammates' solutions and deliverables.
Candidate profile
- At least Bachelor, or Engineering degree in Technology or a related field.
- Minimum 1 year of experience as a Workday integration analyst, or as integration/system analyst of another ERP class system
- Previous experience in Workday APIs, Payroll (PECI/ PICOF), and Studio Integrations would be an advantage
- Ability to adept at IT industry processes/ methodologies (e.g. SDLC, Agile) for implementing integration fixes and enhancements from design to production post deployment validation
- Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
- Understand the nature of business within a large multinational organization (i.e. time zone differences, cultural diversity, offshore colleagues)
- Excellent communication and analytical skills
- Ability to work independently, as well as part of a team
- Fluent English
We offer
- Career development and professional growth in a global team setting
- Ability to pursue further professional development - access to the multiple trainings provided by Workday and PwC
- Participation in multi-territory activities within the Workday platform support area
- Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
- Opportunity to engage in after-hours sports activities and team building events
- Inspiring and friendly work environment
- Your career development plan tailored to your preferences and ambitions
- The office in a convenient location in the center of Warsaw and Kraków, or the possiblity to work from home for candiates from other locations