Workforce Resource Planner

This is an exceptional opportunity within the global workforce management department, who offers a professional working environment with focus on training and development opportunities.

Other than working with a great team of smart and energetic people, imagine playing a role in changing the experience of our clients and associate satisfaction.

Primary job responsibilities

• Creating of short and long term forecasts
• Analyzing and interpreting the historical comparisons between forecasted and offered calls, AHT, service level.
• Monitoring and Tracking of KPI achievements
• Providing accurate future hiring requirements

Requirements

• First experience with workforce management
• Fluent German
• English language (B2/C1)
• Excellent Communication skills
• Proficiency in Excel, MS Office
• Self starter, open minded, willing to try new ideas, team player

We offer

• Full time job offer, regular labor contract (UP) or freelance contract (UZ)
• Work in a friendly international and multicultural environment
• Attractive employment conditions
• Opportunity for internal promotion
• Trainings
• Relocation bonus