QIAGEN is one of the world’s leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
Associate Service Administration & Dispatch
Functional Area: Technical Service
Duration: unlimited
Location: Wroclaw, Poland
Employment Type: Regular Full-Time
Position Description
- Planning and organization of the QIAGEN EMEA Field Service Team’s visits, taking into account efficiency, costs and customer satisfaction;
- Order processing and tracking of instruments, spare parts, technical equipment (tool cases, loan devices etc.);
- Close collaboration/communication and smooth processing of work with other relevant departments, suppliers and couriers;
- Documentation, verification and processing of all Field Service activities in the relevant database to assure optimal data quality of service activities in database;
- Support achievement of sales targets: quotation for service products and service contracts and monitoring of service visits.
Position Requirements
- Advanced German and English language skills;
- Bachelor’s degree in Business/Sales or related field;
- Experience in a similar position within an after-sales and/or customer service team;
- Good knowledge of MS Office;
- Knowledge of ERP Systems (SAP) and/or CRM (Salesforce) would be an advantage;
- Spanish or any Nordic language or Dutch on advanced level would be a great advantage.
Personal Requirements
- Willingness and experience to provide service and solutions to highest standards;
- Highly motivated and constantly willing to learn new things;
- Excellent communication skills;
- Enjoy to provide high standard customer service;
- Very good team player.
We offer
- Possibility to develop in an international company;
- Attractive office location in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Group Life Insurance;
- Friendly atmosphere;
- Happy Monday :)
