Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Back Office Administrator with German
Wrocław
YOUR TASKS
- Monitoring and closing incidents in the ticketing system
- Contacting with customer via phone or e-mail
- Active contacting and troubleshooting with our engineers (technical support)
- Monitoring the correct timelines (SLA) and ticket flow
- Maintaining positive relations with our corporate customers
OUR REQUIREMENTS
- Good English
- German - at least A2 or higher
- Good knowledge of MS Office
- Ability to multi-task and adapt to changes
- Communication with customer skills
- Ability to work in a team
- Openness to learn new skills – technical vocabulary and issues from hardware area
YOUR BENEFITS
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids' Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees' kids access to educational modules
- Remote work possibility during the pandemic
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members