Sigmar Recruitment Consultants Ltd. was established in 2002 in Ireland and has since grown to be one of Europe’s best known and most successful Recruitment Companies. Our client list includes some of the largest global corporations and we employ over 80 staff in six offices across Europe and Asia. We have several specialist divisions including but not limited to the following: Banking & Finance, IT, Production, Sales & Marketing, Supply Chain, Pharmaceutical, Office Support and Multilingual.
For one of our Clients, designer and manufacturer of insulation and packagigng materials for different industries across the Europe (based in Olszyna) we are currently looking for:
Bilingual Customer Service Specialist
Place of Work: Kraków
Nr Ref.: zl/45901/2016
Tasks:
- Issuing detailed sales offers, proposals, negotiations, and following up with customers
- Sending welcome packets to customers
- Preparing and processing sales orders, and acknowledging them
- Maintaining a current list of open orders
- Updating and maintaining delivery/shipment schedule
- Coordinating shipments to/from customers
- Active management of deferred shipments
- Communicating with Sales Managers and Production Dept. regarding orders and delivery status
- Maintaining current and accurate customer files and information
- Maintaining claims log, and action them focusing on customer’s satisfaction and resolution of any issues
- Filing documents following internal procedures
- Managing sales mailboxes, and dealing with incoming emails
- Acting as a liaison between customers, sales managers, production/quality departments and other departments within the organization to ensure processes are followed and customers’ needs are met
- Maintaining customers and carriers files and agreements up to date
- Data management, and database improvements projects
- Other ad-hoc duties as required in collaboration with Management
Key skills required:
- Must exhibit a high degree of professionalism
- Must have a keen eye to details
- Skillful at promoting ideas and interacting positively and with confidence
- Ability to multitask, prioritize a variety of tasks and meet deadlines
- Proven communication skills both orally and written with customers and internal colleagues
- Customer focused individual
- Team work and initiatives are keys to promote a good atmosphere
- Strong experience with PC based communications and analysis including E-mail, and MS Office
- Some bookkeeping and/or accounting experience is a plus
- Knowledge of German is an advantage
Our Client offers:
- long-term period employment
- interesting job in an international organization
- opportunity to use English language on daily basis
- attractive salary
