Command Centre Specialist
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Recruitment process for this position and onboarding trainings are conducted online.
About us
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
Who are we looking for?
- Communicative English
- Advanced Excel and Power Point
- Analytical thinking
- Enjoying working with figures
- VBA knowledge or willing to learn VBA would be an advantage
What will you do?
The position gives unique opportunity to gain knowledge of all processes delivered by operational team (incl. Accounts Payable, Accounts Receivable, Record to Report, Master Data), develop knowledge of ERP systems as well as technical skills. Important part is related to practice in building meaningful/useful reporting used by management across all levels. An ideal candidate is advanced in Excel, has analytical thinking and is detailed oriented.
Responsibilities:
- Assist in performing detailed analysis of operational processes and develop alternatives and recommendations for improvement.
- Provides daily/weekly/monthly/ad-hock reports related to performance, workload and staffing utilization
- Communicates with leadership on critical operational data needs
- Maintains portal which combines all reporting as well as several logs/lists like issue log, agent master list
- Supports operational team in improvement projects using available tools/technologies
- Handles other duties as assigned by Management
Who will you be working with?
Command Center is a team which plays important “hub” role in between of Capgemini and Client. The main areas are:
- Data Insight
- Work Force Management
- Quality Process
- Continuous Improvement
- Tools & Technology Management
Main Responsibilities:
Operational analysis and reporting of daily, weekly, monthly statistics against SLAs, KPIs and process related statistics
Example of Technologies/Applications used at Capgemini Command Center:
- Microsoft Office (with emphasis on Excel),
- Microsoft SharePoint (2013 / 2016 / o365), SharePoint Designer,
- Microsoft Azure i.e. Azure Functions,
- Scripting: i.e. VBA, JavaScript, SQL, VB
- Web: HTML, CSS
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Stay Well helpline to support the emotional and mental aspects of well-being
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
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Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
