For our Client, global nutrition company, with retail sales of $4.1 billion in 2012, and over 7,000 employees worldwide, which has its SSC centre in Cracow, we are looking for:
Compliance Advisor with French
Kraków
Nr ref.: 5776
Requirements:
- Fluent French and English
- Strong customer service skills
- Ability to communicate at most levels and across diverse cultures
- Strong logic and problem solving with ability to innovate
- Strong quality, results and detail orientation, and ability to meet and maintain deadlines
- Investigative skills
- Good verbal, written and presentation skills would be an advantage
- Ability to maintain sensitive, confidential and privileged information
- Very good Excel skills
- Master degree desired, minimum Bachelor degree
- Previous compliance and customer service experience is preferred
Responsibilities:
- Maintain communications, correspondence, regarding company Issue files
- Conduct the compiling of client data and information on time and accurately including but not limited to requesting and reviewing reports
- Carry out proactive Internet based research, undercover research, and collection of evidence on the opened investigations
- Monitor activities in Social Media and identify behavioral trends and ways to tackle them
- Keep positive communication with other departments and departmental staff as required
- Maintain and update internal database with the analysis research and provide daily, weekly and monthly reports on results
- Assist the Client Policy Administration team with the roll-out and updating of Rules and Advisories as required
- Attend and support Member and corporate events as directed
We offer:
- Participation in interesting and challenging projects in global structures
- A unique opportunity to professional growth and personal development within international environment
- Attractive salary, bonuses and benefits package including private medical care, Multisport Card, private insurance, entertainment events and many others
- Good atmosphere at work and comfortable working environment with Herbalife food, drinks and game corner
- Chance to share your ideas and continuously improve our processes
- Opportunity to build up your expertise through coaching, soft skills and training sessions