Consultant with Spanish

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
This global, strong and innovative company, one of the world’s largest providers of enterprise applications, is expanding its presence in Poland and just started recruiting in Wrocław. For that reason there are vacancies for Spanish speaking Consultants.

Your new role
You will act as a single point of contact between your company and client, on a day-to-day basis. You’ll act as a focal point for reporting Incidents and making service request and as a second level resolution point. You’ll administer reporting tools for the team, review service metrics and identify the success of services being utilized to recommend and coordinate changes. You will report fluctuations in the SLA levels to Leadership, analyze and review actual service performance against SLAs and OLAs. You will also keep client informed of service events, actions and opportunities that are likely to impact their ability to pursue their day-to-day activities.

What you'll need to succeed
Your education or work related experience (software vendor experience, business consulting experience) prepared you for client facing consulting work. You might also have ITIL certification. You speak good English and Spanish, so you’re able to work in an international environment easily. You have working knowledge of MS Office and strong analytical skills. You have excellent time management, communication, presentation and organizational skills.

What you'll get in return
You will help solve the challenging business problems of the company’s diverse customers globally. Since the project is in a start-up phase, by joining now you will co-create the company and have real possibilities of promotion and building a successful career path. You will have a possibility to change between projects, technologies, applications and customers. You will receive an intensive training program, with access to global experts and a knowledge base. You’ll be offered a competitive salary and a comprehensive benefits package with flexible working hours, allowing you to maintain work-life balance. You’ll enjoy cooperative culture, work with inspiring people in a prestigious office in Wrocław.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl