Customer advisor with Swedish for TV streaming provider

Opis stanowiska

• Provide assistance via phone, email or chat
• Deliver technical support for the streaming company,
• Address contract and billing inquiries thoroughly and efficiently,
• Handle and process customer complaints with empathy and professionalism,
• Serve B2B and B2C clients on inbound calls as first and second line support,
• Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

Wymagania

• Service-oriented thinking with focus on customer experience
• Fluency in Swedish (C1 level), and English written and verbal (B2),
• Outstanding communication skills
• Administrative and technical knowledge
• Strong communication skills and good listener,
• Minimum 6 months of experience in customer service,
• Willingness to perform soft selling and upselling,
• Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-20:00

Nice to have:

• Experience with CRM system.

Oferujemy

• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge,
• Embrace an international and diverse work environment that broadens your horizons,
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential,
• Team-building events to foster a collaborative work environment,
• Team leader support at every stage of cooperation,
• Work in a modern office in Warsaw,
• Private medical care,
• Contract of employment or contract of mandate.