Customer Care Associate in medical company

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Our client is an Irish company operating in a healthcare / insurance industry, which is establishing a new Shared Service Centre in Wrocław, Poland. On behalf of the company we are looking to recruit Customer Care Associate.

Within the role you will be responsible for ensuring, that client’s accounts are paid in a timely and correct manner by investigating and resolving account’s queries. This position will require you to liaise with key personnel on both internal and external site, to enquire status of accounts or submission issues with hospital staff, insurers etc. To do so you will need to analyze client’s accounts, decide on appropriate action required to resolve and execute certain case (data entry, sending claims and supporting documentation to client for approval using in-house IT system).

Additionally you will be expected to assist with training of new members to team as well as focus on client historical accounts as instructed.

To be successful in this role you need to have excellent command of English, University Degree, knowledge of MS Office tools (Excel, Word, Access) and high attention to detail with an ability to priorities tasks. We need you to be ambitious and inquisitive as well as be willing to take on additional responsibilities and tasks. Previous experience in a hospital / medical or insurance related field will be a strong advantage.

Our Client offers a stable competitive work conditions in newly created structure as well as the opportunity to gain unique experience in English-speaking, international environment.

If you are interested apply today with a copy of your CV for immediate consideration.
Please note, that we will contact only selected candidates.