Customer Care Specialist

HigoSense is looking for new employees who treat communication with clients as a pleasure and opportunity to learn new people. We are a developing company which offers many opportunities for learning new skills, so if you’re not afraid of changes, read below and apply!

• Providing technical support for existing clients
• Participating in the onboarding process of new clients
• Active participation in testing of device and mobile apps
• Preparing materials related to customer support (trainings, instructions, FAQs)
• Supporting other processes related to customer care (shipping, quality)

• Min. 2 years of experience in customer care team
• Very good command of English and Polish - B2/C1 level
• Any other European language (min. B2) is a nice to have
• Strong attention to details, problem solving mindset
• High sense of responsibility and proactive approach
• Readiness to undertake new tasks
• Ability to switch priorities
• Great communication skills, both with the team, as well as the client

• Autonomy and decision-making, real influence on the processes
• Cooperation with people who like what they do and love team work!
• Coffee, tea and fruity Tuesdays
• No dress code
• Necessary work tools
• Multisport card and access to free private healthcare
• An office in the very center of Warsaw at the M1 Centrum station