International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
Global Customer Service Center’s mission is to deliver exceptional customer service to our North American customers. You will be the connection between our customers and internal departments. You will be our customers’ ambassador and your mutual relationship will be critical to the company’s commercial success.
- Our environment is multinational and dynamic and there are many interesting challenges waiting for you. We are proud of our upbeat, dedicated and professional employees.
- We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and the customers. We will teach you about papermaking, our business processes, as well as how to use the SAP system.
- We will show you how we build and manage relationships with our customers, so that you can learn and develop your interpersonal and intercultural communication skills.
- You can expect from us that we will provide you with opportunities for development such as soft skills and technical training, internal job shadowing program and language classes. You might have a chance to be involved in a business project or process improvement.
- You will cooperate in English with North American customers via phone and email on a daily basis. It’s important to us that team members cooperate and support each other, providing back-up as necessary.
- You will be responsible for our long-standing customers in North America. You will answer their questions, manage their purchase orders and make sure they are satisfied with our service. The relationship we have with our customers is crucial and you will have an influence on what it is like.
- You will cooperate with internal departments of International Paper and you will get to know logistics processes such as demand, production, and planning transportation. You will also learn about pricing, sales and marketing-related processes to successfully manage your customer accounts.
- If you are good at analytical tasks, you will have an opportunity to use your skills in this area.
- We are looking for people who are:
- action and detail oriented
- eager to work in a team environment
- open, and who learn quickly
- happy to make their own decisions and take responsibility for their actions
- able to multitask and process high volume of data accurately and efficiently
- good at analytics
- fluent in spoken and written English
- good at organizing
If you are still a student, we’ll be happy to offer you a full-time employment in the afternoon and evening hours, from Monday to Friday. Our work starts from 2 pm, 3pm or 4pm to 11 pm, 12pm or 1am, so that customers can reach us during their business hours.
No previous experience is required; university bachelor or master degree would be sufficient.
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.