About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Customer Service Advisor (Lead Management) German Speaker
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Handle Inbound and Outbound calls/email responding to customer concerns
- Generate potential sales opportunities by providing product information, recommending specific products and solutions, and maintaining and building customer relationships
- Own, qualify and manage Leads/Opportunities (Lead Management)
- Resolve pre and post-sales concerns of Customers
- Accurately log customer- related information/notes on the CRM system
- Transfer calls to appropriate parties
- Support marketing activities
- Deal with Trade Show applications/campaigns leads
- Help more experienced advisors with end customer complaints handling
- Support in queues handling to assure service continuity
Candidate’s profile
- Fluent spoken and written German
- Good knowledge of English
- Excellent verbal and written communication skills
- Working knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint & Excel)
- Ability to handle large volumes of work with a high degree of accuracy and attention to detail
- Willingness to work in a team
- Flexible and open personality
Preferred:
- Customer service experience
- Experience working in a corporate environment
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionalsin the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Programand collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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