Customer Service Advisor with Italian

Is this job for me?

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step.

What you will need to get this job:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellent English and Italian – you need to be at least C1 (on the CEFR scale) because you'll be using these languages every day
• good communication skills – you need to be really good at interacting with customers and helping them to solve issues
• a bachelor's or master's degree would be useful, but is not essential

In your first three months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and manage their benefits

What you'll do once you're fully trained:

• provide support to our customers by advising them how to manage their benefits by telephone and email
• use your communication skills to interact with team members and contribute to the fulfilment of team goals
• develop your problem-solving skills by investigating cases and getting back to customers with a resolution

We offer:

• Fully-remote work
• The best medical cover on the market with free dental care
• Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
• Stability of employment and permanent contract after trial period
• Brand new office supporting collaboration, flexibility and activity based working
• Internal career opportunities and individual development plan
• Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
• Lots of social events, charity actions and opportunities to integrate with colleagues