Customer Service Complaints Representative with Spanish and Italian

If you love working in a fast-paced customer-focused role and you take pride in accuracy, efficiency and superb organization skills,  this job could be a great match for you.

Our client is looking for talented Customer Service Complaints Representatives  with strong Italian and Spanish and good English language skills to join its stylish new shared service centre in Wroclaw. It’s a great role with career potential, so apply now!

The main objective of Your role would be receiving, registering and following customer’s service complaints in line with a standardized, high performing servicing process, building a strong relationship with internal complaint management stakeholders. In addition to above being responsible for the management of Customer Service objects in a timely and accurate manner with clear accountability for data integrity.

• receiving, registering & following customer's service related complaints
• ensuring that all complaints related tasks are logged, updated and followed up in the systems
• building a strong relationship and being in touch with customers and internal complaint management stakeholders
• collecting and analysing complaint data and cause
• looking for process improvement opportunities
• reporting on a regular basis

• Professional experience in a customer-facing position is a strong advantage
• Good command of English language  (for trainings, internal communication and administration)
• Very good command of  Spanish and Italian (to communicate with customers)
• Knowledge of MS Office tools
• Understanding of the commercial concept
• Strong approach to problem-solving and data analyzing

• Working in an international company, first-in-class in its business area
• Friendly work environment
• Opportunity to develop your career path
• Competitive salary and benefit package