CPL Integrated Services in cooperation with our Client, significant player on technology market is calling to all who are interested in technology and wish to make another step in their career.
Customer Service Executive with German
About the Company
As a $6.2 billion global company and G2000 organization, our Client brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging an extensive global offshore infrastructure and a network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.
Basic Purpose
Provides support to customers, answering complex questions and queries.
Essential Duties and Responsibilities
- Provide information to the Customers regarding their queries.
- Consistently meet or exceed CSAT parameters as defined for the process.
- Improving skill level through self-development and nominating training programs.
- Meet the defined Quality Scores, Innovation & Process Improvement
Education, Knowledge and Skills
- Education – any formal background will be considered.
- Analytical and systematic problem solving skills required.
- Knowledge of the languages: German – fluent, English – very good.
- Customer service or support experience will be an asset but is not required - on the job and commercial training designed to enhance skills and support capabilities will be provided during the onboarding process.
List of benefits
- Group life insurance in Generali
- Private health insurance in LuxMed
- Multisport Card
- MultiKafeteria platform - shopping vouchers (between 50 and 100 PLN/net/month)
- Subsidy to Language Courses
- Company events
- Subsidy to sport activities
- Occasional material assistance (child birth, marriage)
Job location: Kraków
Job type: permanent, full time
Are you an ideal candidate for this position? – Don’t hesitate to press the “Apply” button and send us your CV!
We kindly inform you we will contact only chosen candidates.
Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)"
