Customer Service Representative / Czech Language

Lokalizacja: Warszawa, Poland

Responsibilities:

• Build a close relationship with the customer ensuring they are kept up to date with new opportunities.
• Regular telephone contact with customers and sales representatives operating in the particular market areas.
• Service, and verification of supplementary orders, checking and controlling the correctness of received data.
• Support of the sales process in the commodity trading system - introduction of seasonal and current orders for products and advertising materials, monitoring the availability of seasonal products and release for sale, issuing sales invoices and sending them to customers.
• Providing customers with a constant flow of information from the company 
• Coordination of special deliveries to customers, related to stocking up with new commercial products and promotional sales of products.
• Preparation and sending of standard reports for the needs of Sales Representatives, regarding cooperation with customers, inventories, product availability and other.

Skills and Qualifications:

• Ability to communicate clearly and professionally in Polish, Czech and English, verbally and in writing (obligatory competneces).
• Ability to handle complaints, follow the processes. Strong work ethic and team player mentality.
• Positive energy and a flexible personality open to new challenges.
• Knowledge of computer programs (MS Office).
• Very good work organization, regularity, independence, ability to set priorities.