Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
We are currently looking for Candidates for our Client for the following position:
Job responsibilities:
• Interacting with external customer by phone or via email/ chat, Self Help tickets,
• Troubleshooting basic IT issues using provided tools,
• Identifying, research and resolve technical issues.
• Documenting, tracking and monitoring issues to ensure a prompt resolution,
• Cooperating with second level teams in problem determination,
• Maintaining customer satisfaction at the highest possible level,
• Ensuring a consistent level of productivity and quality of service,
• Meeting customer and individual targets set by Team Leader/Manager,
• Escalating issues (whenever required) to the appropriate escalation process (Team Leader/Manager),
• Identifying knowledge management gaps / potential improvements and drive them to closure
• Fulfilling other duties assigned by Team Leader/Manager.
Requirements:
• Very good French and good English skills
• Former Customer Service/call centre experience as a very strong asset
• Excellent customer service and communication skills, including written, verbal and telephone skills
• Basic IT literacy
• Ability to properly follow supervisor's instructions
• Ability to work well under pressure and in a team environment
• Good time management skills
We offer:
• Possibility to gain valuable experience in a worldwide Company
• Work in a modern office in international environment
• The possibility of long-term cooperation
• Additional benefits
