Customer Service Representative with and French and English

We are currently looking for Candidates for our Client for the following position:

Job responsibilities:
• Interacting with external customer by phone or via email/ chat, Self Help tickets,
• Troubleshooting basic IT issues using provided tools,
• Identifying, research and resolve technical issues.
• Documenting, tracking and monitoring issues to ensure a prompt resolution,
• Cooperating with second level teams in problem determination,
• Maintaining customer satisfaction at the highest possible level,
• Ensuring a consistent level of productivity and quality of service,
• Meeting customer and individual targets set by Team Leader/Manager,
• Escalating issues (whenever required) to the appropriate escalation process (Team Leader/Manager),
• Identifying knowledge management gaps / potential improvements and drive them to closure
• Fulfilling other duties assigned by Team Leader/Manager.

Requirements:

• Very good French and good English skills
• Former Customer Service/call centre experience as a very strong asset
• Excellent customer service and communication skills, including written, verbal and telephone skills
• Basic IT literacy
• Ability to properly follow supervisor's instructions
• Ability to work well under pressure and in a team environment
• Good time management skills

We offer:
• Possibility to gain valuable experience in a worldwide Company
• Work in a modern office in international environment
• The possibility of long-term cooperation
• Additional benefits