Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Provides operational activities in customer service using common sense and experience, being led by given guidelines and procedures
- Provides customer service to specific client countries based on agreed scope of project
- Order management, price lists distribution and reporting
- Working in the area of logistics/order management
- Entering required data into the system based on processes, guidelines and procedures
- Communication with client based on processes and procedures
- Preparation of regular and ad hoc documents & report
- Performs other activities requested ad hoc by supervisor
- Manages achievement of given SLA and KPI's
- Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members
- Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
-
Customer orientation and business/industry awareness
- Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
- Strong oral and written communication skills in at least 1 major language
- Understands internal control
- Comfortable under pressure and capable of handling effectively a number of conflicting priorities
- Flexibility for change and in time
- Fluency in French and English is a must
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
