Capita is the UK’s largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
The role of administrator is based within the Operational team in Poland, dedicated to one of Capita’s clients. The team is responsible for all aspects of shareholder contact in fluent German language by phone, post and email for German and Austrian residents. Responsibilities also include all aspects of registration maintenance and general administration work for Capita’s client register, working closely with the UK team to provide the very highest level of branded customer service to over 100,000 shareholders resident in Germany and Austria.
-
Sole point of contact for all incoming enquiries by telephone, post and email from German speaking shareholders and Share Plan participants for Capita’s client.
-
Resolve all incoming telephone calls in fluent German in line with branding policies.
-
Research and respond to incoming shareholder or third party enquiries by letter or email.
-
Use Capita systems to update details held on the core register, with a high standard of accuracy always ensuring that appropriate identification and verification checks have been completed where applicable.
-
Validate and register German / Austrian legal documentation submitted by shareholders against the core register.
-
Assist in ensuring that all targets / SLAs are met, working in line with the strict performance standards.
-
Assist in the provision of detailed management information and shareholder feedback to the UK team.
-
Ensure that all work is completed in line with Capita's internal policies at all times.
-
German language qualifications C2 to Native.
-
Very good English both spoken and written.
-
Professional experience in financial services, German language or customer services would be an asset.
-
Open and positive attitude.
-
Excellent interpersonal and communications skills.
-
Ability to work independently and as part of a team.
-
Excellent customer service skills.
-
Proactive and flexible approach to workload.
-
Can do approach.
-
High level of accuracy, good attention to detail.
-
Business and commercial awareness.
-
PC literate.
-
High ethical standards.
-
Private medical healthcare and benefit packages
-
Friendly work atmosphere
-
Workplace in the city centre
-
30-minute lunch breaks included in the working hours
-
After work activities (football team, volleyball team,charity events, etc.)
-
In-house English classes
-
Vast variety of trainings provided for you to develop
-
Work in an international and multicultural environment
