We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.
Customer Service Specialist with Spanish
Location: Kraków
Why is this job for You:
You will be the link between your customers and IP’s internal departments. We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system. You’ll also have many development opportunities.
You will be responsible for:
- Cooperating in different languages with European customers via phone and email on a daily basis. It’s important to us that team members cooperate and support each other, providing back-up as necessary.
- Servicing our long-standing customers in Europe. You will answer their questions, manage their purchase orders and ensure their satisfaction with our service. Through this, you’ll have a strong influence on the relationship that we have with our customers which is crucial for our success as a company.
- Cooperating with internal departments of International Paper, and you’ll become knowledgeable in logistics processes such as demand, production, and planning transportation. You will also learn about pricing, sales and marketing-related processes in order to successfully manage your customer accounts.
You have:
- Fluency in Spanish
- Good level of English
- Ability to learn quickly
- Eagerness to work in a team environment
- Ability to multitasking and processing high volume of data accurately and efficiently
- Good organizing skills
- Capability of making your own decisions and taking responsibility for your actions
- Strong analytical skills
Benefits:
- Newly renovated, people friendly office in the city center
- Very wide range of Medical Services
- Big choice of social fund benefits (not only Multisport)
- Free language classes in multiple languages
- Training & development opportunitites
- Multiple Health and Wellness initiatives
- Company parties and team building events
- Flexible working hours based on business requirements
- Numerous charitable initiatives (CSR)
- Working for one of the most ethical and sustainable companies in the world
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