Customer Service Travel Agent with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

In 10 years lowcosttravelgroup has grown into a truly international business with offices in Europe, North and South America and Asia/Pacific employing over 500 staff and with annual sales of €700m. Our online travel agency, lowcostholidays.com, is principally based at our international headquarters in Palma de Mallorca in Spain from where it serves customers in 12 countries across the world. Our bed bank, lowcostbeds.com, which sells hotel accommodation to the travel trade in over 40 countries worldwide, has its main office in Romanshorn in Switzerland. Our corporate headquarters is at Gatwick Airport in England and we also have offices in Dublin, Atlanta, Sao Paulo and Bangkok.

The company culture is open, friendly, fast-paced, hardworking and fun, and offers opportunities for those who want to develop/travel. Our offices in central Krakow are well-served by trams and busses and are in modern, refurbished buildings which provide a pleasant working environment

CUSTOMER SERVICES TRAVEL AGENT WITH GERMAN

As a Customer Services Executive you will be responsible for making sure our customers get excellent pre travel customer service. Helping them with general questions and queries about their holidays, making changes to their bookings where required. Working with other business areas to ensure we deliver exceptional customer service, and providing feedback on how we can improve.

Your main duties would include:

• Answering passenger and travel agent calls and emails.
• Helping us maintain strict service level agreements in reference to how we manage all our day to day tasks.
• Offering a friendly and efficient service in line with group guidelines.
• Managing in resort queries offering advice and assistance to our passengers when they need it the most.
• Managing pre departure complaints, and helping resolve these.
• Working with other business areas to improve customer experience.
• Working across multiple brands, and building up knowledge and experience in each to offer consistent service delivery across the group.
• Support team mates who work in other brands, to ensure that we work as one team to achieve our targets.

To work with us you need:

• Fluent written and spoken English and German
• Excellent customer service levels
• Excellent telephone manner
• Ability to multi task
• Work under pressure
• Good communication skills – written and verbal
• Travel background
• Proven track record of customer service experience

Lowcosttravel offers a unique opportunity to join a start up, attractive benefit package and fair salary as well as training package and development opportunities!

Interested? Please send us your CV in English now!!!

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl