Customer Support Analyst

Position Summary
• Customer Support Analyst is responsible for coordination of support activities (affiliate/corporate) for regional/global customers
• Missions and Responsibilities
• A regional/global resource that acts as the primary point of contact for corporate customer at regional/global level.
• Develop and maintain policies and procedures to ensure consistent, quality service delivery.
• Ensures all procedures are clearly documented and available to all the Helpdesk, ATC located in the countries to support the customer.
• Provide regular reports to Customer, regularly participate in conference call/face to face with Customer
• Escalate issues to the Customer Services Manager

Skills and Profile
• Education: Bachelor"s degree or equivalent experience
• Experience with supporting customer (preferably in English)
• Ability to effectively provide and receive constructive feedback
• Ability to troubleshoot problems with client and handle escalated issues
• Knowledge of customer service practices
• Strong problem solving
• Communication skills
• Very good knowledge of English and Polish

Offer:
• Position type: full time
• Attractive employment conditions including a non-salary benefits package: private medical care, sports card
• Annual bonus based on the individual performance and the company performance
• Opportunity to work with global clients on international projects
• A challenging job within an internationally recognized and growing organization