Customer Support Representative with German or French

Opis stanowiska

Customer Operations at Agfa Graphics:

Thousands of businesses across the globe rely on our printing products, spare parts deliveries and our customer-center services. Print is a vital medium that is entailed in our daily lives from newspapers and billboard to educational or safety signs and displays. You might fit in well at Agfa Graphics if you enjoy learning whatever you need in order to get things done, and if you like working with a team. Teamwork has always been an essential part of our printing business. Customer operations are as core to our client services as the products themselves.

You as a member of our team:

You will be responsible for receiving, recording, and processing customer orders, enquiries and complaints. A customer service specialist interacts with our clients using telephone, e-mail and ticket systems. You'll be exposed to a diversity of clients in an international environment and get the chances to build and maintain a client base providing them long-term customer support:

• Receive, record, process and follow up customer orders or service requests
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Follow-up on supply issues; align internally and keep customers informed Organise/request urgent transport when needed
• Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
• Promote and support the use of our Agfa Graphics Internet Sales tool

Wymagania

• Fluency in German or/and French language(s), both written and spoken
• Communicative English (office language); knowledge of Polish not required
• Outstanding communication skills.
• You can explain complex matters in clear language and you feel comfortable communicating with different stakeholders through different channels.
• The capacity to work as a true team player
• Proficiency with SAP is a plus
• Comfortable in using excel is a bonus
• First experience in customer operations is an asset

Oferujemy

• A job in a dedicated B2B environment, interacting with European customers
• Full scope responsibility for the end-to-end processing of customer requests
• The chance to build and maintain a solid customer base providing long-term support
• An extensive induction training (up to 8 weeks), including SAP proficiency
• A truly international team of colleagues in a start-up environment
• The opportunity to learn new skills and to develop your career
• Competitive salary and benefits
• Flexible working hours (shifts between 7 AM en 7 PM)

*Currently we are hiring new employees who will join our team on September 1st